FAQ

1.Is this cutting board a solid single‑piece wood board?

Yes. This is authentic natural single‑piece solid wood, harvested from Malaysia’s primeval forests.

2.How to clean & maintain teak cutting boards？

Regularly apply food‑safe wood oil to keep the board moisturized, prevent cracking.

3.Why the wood has natural color difference?

This is normal for natural solid single‑piece wood. Each tree grows in different sunlight and soil conditions, so the wood grain and color will vary slightly. Such natural color differences are not defects, they prove it is real whole‑piece timber..

Global Shipping Service

We provide worldwide shipping for all premium teak cutting boards and wooden kitchenware. We support both retail small orders and bulk wholesale orders.

Shipping Methods

Sample & Small Orders: DHL, FedEx, UPS Express (fast door‑to‑door delivery)
Bulk Wholesale Orders: Sea freight / Air freight for large quantity shipment

Processing Time

Order processing: 2–5 working days after payment confirmation
Custom logo / custom size orders: 5–7 working days

Delivery Time

Express shipping: 5–10 days worldwide
Air freight: 7–15 days
Sea freight: 25–45 days depending on destination country

Shipping Fee

Shipping cost is calculated based on product weight, package size and destination.
All shipping fees will be clearly displayed before checkout, no hidden charges.

Wood Product Export Standard

All wooden packages comply with ISPM 15 / IPPC international phytosanitary standards, safe for global customs clearance.

Customs & Duties

All import duties, taxes and customs fees are borne by the buyer. We are not responsible for customs clearance delays or local tariffs.

Shipping Guarantee

We use professional shockproof packaging to protect teak products from scratches, deformation or damage during long‑distance transportation.

Return & Refund Policy
(Final Official Version)

1. General Return Terms

We offer a 14-day return & exchange service for all unused, original-condition teak cutting boards and wooden kitchenware from the date of delivery.

All return items must be unworn, unmodified, and kept in original packaging to be eligible for inspection and refund.

2. Qualified Return & Refund Conditions

We accept returns or full refunds for the following situations:

Products received with manufacturing defects
Damaged or broken items caused by poor packaging during transit
Wrong item or incorrect size delivered by our mistake

3. Non-Returnable Items (Important)

The following cases cannot be returned or refunded:

Products that have been used, cleaned, oiled, or installed
Customized products (custom logo, custom size, personalized craftsmanship)
Artificial damage, scratches, cracks caused by improper use or soaking
Normal natural texture, color difference, wood grain variation of teak wood
Customer change of mind after using or opening the product

4. Return Application Process

Contact our support team within 14 days after receiving goods
Provide order ID, product photos, and defect description
Wait for our official return confirmation
Send back items following our designated return address
Refund will be processed after warehouse inspection

5. Shipping Cost for Returns

If the problem is caused by our quality or shipping error, we cover return shipping fees and full refund.
If returns due to customer personal reasons, the buyer is responsible for all return shipping costs.

6. Refund Processing Time

Once returned items are received and inspected, full or partial refunds will be completed within 5–10 working days to your original payment account.

7. Replacement Service

For defective or damaged products, we provide free replacement service according to order situation, including re-production and re-delivery.

8. Warranty Explanation

Natural wood texture, slight color difference, natural wood oil spots are normal teak wood characteristics, not regarded as quality defects.

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